Frequently Asked Questions! 

  1. What forms of payment does RJay's accept?                
  2. Is it necessary to book our trip in advance?
  3. Is food allowed during the trip?
  4. Can we add another trip?
  5. What types of shuttle rides does RJay's provide?
  6. Can a trip be booked on the same day?
  7. If I want to add someone else to my trip, do I need to notify RJay's First?
  8. How long is the wait time?
  9. Am I able to book a trip for someone else?
  10. What if our party decides to change plans at the last minute? What should we do?
  11. What happens if my plane arrives earlier or later than expected?

 

 

                                                                                                                                                                                               Answers 

  1. Zelle, PayPal, all major credit cards, cash apps, and cash are accepted.  
  2. If your trip includes multiple stops, it is essential to book in advance.
  3. Food and drinks are permitted, provided a deposit is made.
  4. Customers are welcome to add trips.
  5. RJay's offers a wide range of shuttle services, not limited to airport transfers.
  6. Same-day trip bookings are allowed.
  7. If you’re at a different pick-up location, you must notify RJ beforehand.
  8. Arrive 15 to 20 minutes before your scheduled departure time. When you book in advance, we will be there 15 to 20 minutes early.
  9. You can book a trip for another customer without any issues.
  10. Let RJay's know at your earliest convenience.  Share the details of what happened and explain the reason behind it.
  11. At RJay's, we understand our customers' unique circumstances and strive to accommodate their needs in uncontrollable situations.

If you have questions not answered here, leave us a message or call RJay’s. We’re happy to help!